OUR SUPPORT

At ST Instruments, we realize that technology is only half the story. Care-free, easy use of the equipment over many years is just as important. That’s why we adhere to a high standard of service and support. We offer you:

♦   Training

♦   Maintenance contracts

♦   Rapid on-site troubleshooting

If you want to investigate new technologies or need a single analysis, we also offer:

♦   Consulting

♦   Contract research and analysis

Preventive Maintenance

Performing Preventive Maintenance is intended to keep your equipment in good working condition and we understand that maintenance levels vary by facility and specific needs. Therefore, we have created three different preventive maintenance levels to accommodate your needs: Basic, Standard and Ultimate.

Benefits of Preventive Maintenance Plans

Consistent quality and performance

Consistent quality and performance

Regular maintenance and system evaluation ensures that the conditions surrounding your sample are constant and reliable.

Reduction of costs

Reduction of costs

Maintained equipment is more efficient in its consumable usage and analysis output resulting in lower costs and consistent analysis time.

Maximizing uptime

Maximizing uptime

Regularly scheduled maintenance allows for a more organized, planned service environment minimizing equipment failure, costly repairs and business loss due to analysis interruptions.

Reliability and experience

Reliability and experience

Every ST Instruments service employee is educated and certified to perform repairs and maintenance to extend the life and performance of your equipment.